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Sep 23, 2012

BlackBerry Outage, 6 Percent of Users Affected by EMEA Outage




September 21, 2012, Research In Motion's BlackBerry Service suffered a major outage in Europe, Middle East and Africa, and the Canadian company has offered an official statement on the matter.

The issues affected some of the company's users for several hours, yet it seems that the problem was not widespread. In fact, RIM says that only around 6 percent of the company's customers were impacted, and that no data loss was observed. “I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning,” RIM CEO Thorsten Heins stated in an open letter to users. “The BlackBerry service is now fully restored and I can report that no data or messages were lost,” he continued. “Up to 6 percent of our user base may have been impacted. Preliminary analysis suggests that those customers may have experienced a maximum delay of 3 hours in the delivery and reception of their messages.”

No specific info on the cause of the outage has been provided as of yet, but the company's CEO notes that it is currently investigating the problem to determine what caused it. As soon as details on the matter are available, RIM will make them public, Heins said. “We are conducting a full technical analysis of this quality of service issue and will report as soon as it concludes. I again want to apologize to those customers who were impacted today,” he concluded. For those out of the loop, we should note that yesterday morning BlackBerry users in some parts of Europe (mainly those on Vodafone's network) reported issues with the delivery of BBM messages. RIM confirmed soon after that the issue affected customers in Europe, Middle East and Africa, but was able to fully restore the service in the afternoon.

BlackBerry logo
Image credits to RIM

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